GENERAL

All orders are accepted by this company are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

All descriptions and illustrations contained on this website are only intended to give a general idea of the products, specifications may vary slightly.

PRICES

To assist in prompt dispatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by telephone, by post or via the order form on this website.

All items subject to availability.

DELIVERY

FREE UK Delivery-Orders Over £60

Orders totalling £60 or more will be sent free of charge. Deliveries are sent via Royal Mail on a tracked service for delivery in approx 5 business days.

STANDARD UK Delivery-Orders Under £60

Standard UK Delivery is charged at £2.95 for orders under £60 (not incl. shipping).

 

PRIORITY Delivery

We also offer a UK priority service which is usually delivered in 2-3 working days for a fee of only £3.95

 

UK Next Day Service

A next day service (Monday to Friday only) is available to UK addresses for £5.99. Next Day orders must be received by 1:30pm and will be delivered the next working day. Next Day orders placed over the weekend will be processed on Monday (except for Bank Holiday Mondays) and delivered on Tuesday.

Please note, Next Day delivery service requires someone to be present in order to sign for your parcel.
(NB. Next Day service does not deliver on Saturdays or Bank Holidays)

 

International Costs and Delivery

For international costs and delivery times, please enter your delivery information in the delivery tab and your cost will be calculated based on your location and the products you have ordered. 

A tracking reference will be emailed once your order is despatched. 

**We cannot guarantee that your shipment won't be delayed with your local Customs Office. Please also note that the recipient is solely responsible for payment of any tax, customs/brokerage fees or import duties, if any.**

 

RETURNS

Extended Christmas returns policy.

During the Christmas period, we have extended our returns policy. Orders placed between the 1st of November and the 12th of December may be returned or exchanged until the 10th of January. Orders placed from the 13th of December are subject to our normal 28 day return period.

All returns and exchanges are subject to our normal conditions as per below.

You can return any part of any order within 28 days of receipt of your goods for a refund or exchange.

We will exchange or refund any item with which you are not happy, as long as both the packaging and the goods themselves remain intact and unworn. We cannot refund or exchange items where tickets or tags have been removed.

To make a return:

  • Fill in the returns form enclosed with your order
  • Package your items carefully, with each item in its original condition and all labels attached
  • Address package to:
Angels Face,
PO BOX 544
SEVENOAKS
KENT
TN13 9QD
  • We recommend that you send returns by recorded delivery and keep proof of postage. Returns are sent at your expense.

WHAT HAPPENS NEXT?

  • We will send you an email to confirm that your return has been processed and your card has been refunded (or exchanged).
  • Please note; it can take a few more days for your bank to complete the refund, depending on their processing time.

 

Please feel free to email us if you need any further information: customerservice@angels-face.co.uk

PAYMENT

Payment is by credit/debit card via the website (or by telephone). 

We reserve the right to refuse any credit card or PayPal transactions.

RESERVATION OF TITLE

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

 

#MYANGELSFACE COMPETITION

 By entering this competition, you agree to accept and be bound by these terms and conditions.

 By submitting your photographs onto social media platforms with the hashtag ‘myangelsface’ you are granting us permission to use your images on our website and share them on social media.

Using the hashtag automatically enters you into our monthly competition, with the chance to win a voucher worth £50 to spend on our website. This is a single use voucher that is valid for 6 months. There is one winner per month and winners will be contacted via social media

The winner will be chosen on the last working day of each month and revealed on the first working day of the following month.

There is no cash alternative and the prize is not transferable or refundable.

If the winner is unable to be contacted and/or doesn’t respond within 5 days of the monthly closing date, Angel’s Face reserves the right to offer the prize to a new winner. 

BALLERINA COMPETITION

Prize package for 2 adults and 2 children under 12 includes:

Return flights from London to Paris, including taxes, fees and hand baggage only;

Return private airport transfers in Paris;

2 nights’ hotel accommodation in Paris, with a three-star rating, based on sharing a family room; Daily breakfast;

Travel insurance

Economy Flights available from major international airports in London only;

Not all flight routings will be available;

Winner and guest(s) must have full passport valid for at least 6 months at time of travel;

Any necessary visas are responsibility of winner and guest;

Hotel will be selected by prize provider at their sole discretion;

A valid credit or debit card will be required for security deposit purposes when checking into hotel accommodation;

Travel insurance is subject to restrictions and the terms and conditions of the insurance provider. It is the responsibility of the winner and/or their companion(s) to meet any additional costs relating to obtaining insurance cover for any pre-existing medical condition and for any additional costs as may be specified where the winner and/or their companion(s) are aged 70 or over;

Prizes are non-transferable and non-refundable;

No cash alternative is available;

Prize is subject to availability;

Prize cannot be taken from 21st December 2016 – 2nd January 2017 (Christmas and New Year), over UK bank holidays, over Easter Sunday

Prize is valid for 12 months from the date of notification of winning, and travel must be booked and completed within that time frame;

Winners must give at least 6 weeks' notice in advance of their chosen travel dates;

Stay must include a Saturday night in the hotel;

All elements of the prize must be taken at the same time;

Once booked, the prize cannot be altered or amended;

At least one traveller must be aged 18 or over; Where any travellers are aged under 18, they must have prior parental or guardian permission;

The prize excludes domestic ground transfers; The prize excludes meals and drinks, excursions, attractions, treatments, car hire, visas and personal expenses and anything not expressly included in the prize.

Winners must contact prize provider with three preferred travel dates no later than six weeks prior to departure

If winner elects to partake in any or all portions of his/her prize with no guest(s), the prize will be awarded to winner and any remainder of the prize will be forfeited and shall not be subject to further or alternative compensation.